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QUESTION NO: 9

Which of the following would be considered an important prerequisite to quality planning?

A. Establishing a Quality Assurance Function

B. Defining the IT Vision, Mission, and Goals

C. Defining the Quality Assurance Mission and Goals

D. Adopting the Six Sigma Concept

E. Calculating Cost-of-Quality for the IT Organization

Answer: B

Explanation:

4

QUESTION NO: 7

A subjective enforcement decision is when someone analyzes the situation and then makes a

decision on whether or not to enforce the policy.

A. True

B. False

Answer: A

Explanation:

QUESTION NO: 2

Which item(s) below are measures of central tendency?

A. Mean

B. Median

C. Mode

D. All of the above

E. A and C above

Answer: D

Explanation:

QUESTION NO: 10

The step which evaluates whether people possess the skills necessary to effectively use the

COTS software in their day-to-day work is referred as:

A. Demonstrate the Software in Operation

B. Acceptance Test the Software Process

C. Evaluate People Fit

D. Define Critical Success Factor

Answer: C

Explanation:

QUESTION NO: 13

The main objectives of process mapping is / are to understand:

A. How a process contributes to meeting the organization\’s mission and goals?

B. Who is responsible for the process?

C. How the process interfaces to produce the organization\’s outcomes?

D. All of the above

E. None of the above

Answer: D

Explanation:

QUESTION NO: 8

Which of the following activities occur when the software developed by an outside organization is

ready for delivery?

A. Contractual Relations

B. Acceptance Testing

C. Operation and Maintenance

D. B and C only

E. A, B, and C

Answer: E

Explanation:

QUESTION NO: 12

The purpose of a Risk Analysis Process is to answer the question:

A. How big is the risk?

B. Is this an acceptable risk?

C. What exactly is being exposed to the risk?

D. What alternatives are there?

E. All of the above

Answer: E

Explanation:

5

QUESTION NO: 15

Strategic planning answers which of the following questions:

A. What to do?

B. When to do it?

C. How to do it?

D. Where to do it?

E. Who does it?

Answer: A

Explanation:

6

QUESTION NO: 5

The two common types of Matrixes are:

A. L-Type and Y-Type

B. T-Type and X-Type

C. L-Type and T-Type

D. Y-Type and X-Type

Answer: C

Explanation:

QUESTION NO: 3

The amount of effort required to intercouple or interconnect computer systems is referred to as:

A. Reusability

B. Flexibility

C. Portability

D. Interoperability

Answer: D

Explanation:

2

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