This dump is 100% valid to pass Oracle Oracle Applications 1Z0-465 exam. The only tips is please do not just memorize the questions and answers, you need to get through understanding of it because the question changed a little in the real exam. Follow the instructions in the CertBus Oracle Applications 1Z0-465 Oracle RightNow CX Cloud Service 2012 Essentials PDF and VCEs. All CertBus materials will help you pass your Oracle Oracle Applications exam successfully.

We CertBus has our own expert team. They selected and published the latest 1Z0-465 preparation materials from Oracle Official Exam-Center: http://www.certgod.com/1Z0-465.html

QUESTION NO:49

Your customer shipspackages directlyto customersusing a trackable shipping method.

When an order is shipped, a trackingnumber is savedin an incidentcustom field.

In order to quickly respond tocustomer

QUESTION NO:26

Your customer has asked you to enable their system and agents to capture an order

number.

The order number field is a nine-digit alphanumeric field.

They would also like their end customers to enter their own order number when asking a

question on the customer portal pages.

Identify three steps to establish the field.

A. Create a custom fieldforAnswer.

B. Select the Interface Visibility End User

QUESTION NO:23

Your customer is a printing company and every knowledgebase article contains the word

“print.

Which configuration will enable end customer searches to return a single knowledge article

result when searching with

QUESTION NO:12

Your customer runs a 24/7 call center and has a policy starting that incidents that agent

QUESTION NO:46

Select the six actions that initiate the business rules engine to run its configured logic.

A. A customer asks a question on the end user portal.

B. An agent edits contacts, incidents, organizations, or tasks.

C. A customer updates their contact details via the end-user pages.

D. An agent edits an opportunity.

E. The rules engine is updated.

F. A customer adds more information to their incident via the end-user pages

G. An agent creates or edits an answer.

H. An administrator compiles the rules engine.

Answer: A,B,C,D,F,G

Explanation:

Incorrect:

Not E, not H: changes to the rules engine itself does not initiate the business rules engine.

QUESTION NO:27

Your client has VIP customers (all of which have a custom contact field of VIP to

QUESTION NO:58

After an implementation of a Chinese Knowledge base, yourcustomer notices there are

somesearch terms that are not found when searching through the knowledgebase under

any use case.

You have verified that there are answers for the search terms being searched, but you also

verify that answers are not being returned correctly.

Identify the configuration change you would make to mitigate this problem.

A. Update the answer keywords

B. Verify that all selections of the target answer(s) contain the search terms you

QUESTION NO:4

You have created an add-in that utilizes the SOAP API, and uploaded it to the agent

desktop and the incident workspace so that agents can access your custom product

registration table.

The agents are getting an error when trying to use the add-in.

Which three permissions are required for an Agent to use an add-in an incident

workspace?

A. Object Designer

B. Custom Object Read

C. Account Authentication

D. Session Authentication

E. Custom Object Create

Answer: A,C,E

Explanation: C(not D):We have two types of authentication modes for Connect Web

Services for SOAP. The original mechanism was simple Account username and password.

A new mechanism (available since Aug 2011 release) is to support Add-Ins where the

logged-in Account\’s session can be used to authenticate. As noted the session-based

authentication only works within the Add-In framework.

QUESTION NO:13

Your customer hasasked you tofulfill a list of requirementsfor their incident workspace.

The customer has explainedthat the followingconstraintswill be place.

All incidents receivedwill via a web from thatyour customer manageswhich is

automatically forwardedto the Oracle Rightnow CXService mail server.

All incident data will be formattedexactlyin the same mannerin each email using

the followingformat:

Last Name

First Name

Product

Serial Number

Question

1 1 1111

.

Requirements:

1 Create a tab with

QUESTION NO:50

Your customer wants agents to automatically receive an incident private note that explains

how to handle specific responses from customers.

These incidents would be identified by specific terms in the subject line.

Select three steps needed to accomplish this.

A. Use an Incident Business Rule to append standard text to the uncommitted response

buffer.

B. Add a workspace rule that checks for identified terms in the subject line.

C. Create Standard Text with instructions.

D. Use an Incident Business Rule to append standard text to Customer Thread.

E. Add the Standard Text as Private Note to Thread in the workspace rule.

Answer: B,C,E

CertBus exam braindumps are pass guaranteed. We guarantee your pass for the 1Z0-465 exam successfully with our Oracle materials. CertBus Oracle RightNow CX Cloud Service 2012 Essentials exam PDF and VCE are the latest and most accurate. We have the best Oracle in our team to make sure CertBus Oracle RightNow CX Cloud Service 2012 Essentials exam questions and answers are the most valid. CertBus exam Oracle RightNow CX Cloud Service 2012 Essentials exam dumps will help you to be the Oracle specialist, clear your 1Z0-465 exam and get the final success.

1Z0-465 Latest questions and answers on Google Drive(100% Free Download): https://drive.google.com/file/d/0B_3QX8HGRR1mLUxWUk5nZV9aRWc/view?usp=sharing

1Z0-465 Oracle exam dumps (100% Pass Guaranteed) from CertBus: http://www.certgod.com/1Z0-465.html [100% Exam Pass Guaranteed]

Why select/choose CertBus?

Millions of interested professionals can touch the destination of success in exams by certgod.com. products which would be available, affordable, updated and of really best quality to overcome the difficulties of any course outlines. Questions and Answers material is updated in highly outclass manner on regular basis and material is released periodically and is available in testing centers with whom we are maintaining our relationship to get latest material.

Brand	Certbus	Testking	Pass4sure	Actualtests	Others
Price	$45.99	$124.99	$125.99	$189	$69.99-99.99
Up-to-Date Dumps
Free 365 Days Update
Real Questions
Printable PDF
Test Engine
One Time Purchase
Instant Download
Unlimited Install
100% Pass Guarantee
100% Money Back
Secure Payment
Privacy Protection