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QUESTION NO:1

A customer purchased a Full Packaged Product (FPP) version of Windows 7 Home

Premium at a retail store six months ago.

The customer requires technical support to restore the operating system to its default

settings.

You need to tell the customer which party is responsible for providing technical support.

Who should you tell the customer to contact?

A. Microsoft Support

B. Microsoft Services

C. The retail store where the client computer was purchased

D. The hardware manufacturer of the client computer

Answer: A

Explanation: Customers who purchase full packaged products (consumer products,

desktop applications, desktop operating systems) will receive 90 days of no-charge

assistance via phone, starting from either the product activation or the first incident.

90 days support from product activation for Windows Vista and Windows 7

90 days support from first incident for the 2007 Microsoft Office system

90 days support from first incident for all other Consumer products


QUESTION NO:36

A customer has a new company. The company has two desktop computers that run

Windows 7 Ultimate.

The customer wants a server solution that meets the following requirements:

You need to recommend a Windows operating system for the customer. The solution must

minimize costs.

Which operating system should you recommend?

A. Windows Server 2008 R2 Foundation

B. Windows Server 2008 R2 Standard

C. Windows Small Business Server 2011 Standard (Windows SBS 2011 Standard)

D. Windows Home Server 2011

Answer: D

Explanation:


QUESTION NO:14

A customer has an Active Directory environment that contains 30 client computers.

All users share the client computers. Some of the users require the user interface and

Windows Help and Support in English. Other users require the user interface and Windows

Help and Support in German.

The customer decides to use Windows 7 on all of the client computers.

You need to recommend a solution that meets the customer\’s language requirements. The

solution must minimize software costs.

What should you recommend doing on all of the client computers?

A. Perform a dual-boot installation of the English version of Windows 7 Ultimate and the

German version of Windows 7 Ultimate.

B. Install the English version of Windows 7 Ultimate, and then install the German language

pack.

C. Perform a dual-boot installation of the English version of Windows 7 Professional and

the German version of Windows 7 Professional.

D. Install the English version of Windows 7 Professional, and then install the German

language pack.

Answer: B

Explanation: Need to work in multiple languages?

If so, the Ultimate and Enterprise editions of Windows 7 were designed for you. These

editions can display menus, dialog boxes, Help topics, and other text in 35 different

languages. Switching between them is easy and free.

To change languages, just download and install a language pack from Windows Update. A

few clicks later, and Windows will be speaking your language.

Reference: Language packs


QUESTION NO:9

A customer purchases a new server that has an OEM license of Windows Server 2008 R2

Standard preinstalled. The customer plans to exercise the downgrade rights to install

Windows Server 2003.

You need to recommend which task the customer must perform before the downgrade to

ensure that the customer is in compliance with Microsoft licensing policies.

What should you recommend that the customer do first?

A. Back up the existing Windows Server 2008 R2 installation.

B. Start the server from the Windows Server 2003 installation media.

C. Reformat the hard disk drive.

D. Start the server and accept the Windows Server 2008 End User Software License

Terms.

Answer: D

Explanation: Original Equipment Manufacturers (OEM) Customers

Customers who obtained their license and software with new server hardware from a

server manufacturer or installer (OEM) have the same rights to run earlier versions as

Volume License and Retail customers: Customers may run an instance of an earlier

version of Windows Server in place of Windows Server 2008. However, customers may

need to use different methods to obtain media and product keys for earlier versions. In

addition, the server manufacturer or installer are not obligated to supply and may not

support earlier versions of the software.

Obtaining Product Keys and Media for Previous Versions

OEM customers will need media and a product key to run a previous version. There are

several options to obtain them.

Customers who do not have media or a product key from a previous license and are unable

to obtain one from their OEM, may order a downgrade media kit of Windows Server 2003

R2 from the Windows Server Fulfillment website. The downgrade media kit will contain a

copy of Windows Server 2003 R2 and a corresponding product key that the end user may

run under a valid Windows Server 2008 license. The downgrade media kit is not a new

license for Windows Server. The media kit is a retail version of the software and may not

be supported by your server manufacturer. Contact your OEM for its support policy when

installing this downgrade version of the software on server hardware.

Note: How can you downgrade a computer running Windows Server 2008 to Windows

Server 2003 R2?

How can you downgrade a computer running Windows Server 2008 to Windows Server

2003 R2?

1: What you will receive: One copy of the applicable Windows Server downgrade software

and associated product key.

2: The Downgrade Media Kit is not a new license for Windows Server. It may only be run

under a valid license per the terms of those license terms. For example, a copy of Windows

Server 2003 R2 Enterprise Edition may be run under a Windows Server 2008 license as

permitted by the Downgrade rights described in that license. Check the applicable license

terms for specific information regarding the rights for the license.

3: Transfer rights apply to the original license you purchased.

4: Only 1 downgrade media kit per license.

5: The terms of this offer may be changed at any time without notice including, without

limitation, the expiration date.

6: There is a fee for this upgrade to cover materials, shipping, handling, and fulfillment

overhead. The fee will vary depending on your location. The amount will be presented to

you prior to final submission of your order. At that time, you will have the opportunity to opt

out before final order submission. The fee is non-refundable.

7: OEM Customers: If you acquired your license with a new server from a server

manufacturer, the downgrade software acquired through this program may not be

supported by your OEM. Contact your server manufacturer for its support policy for running

downgrade software on their server hardware.

Reference: Windows Server 2008 Downgrade Rights


QUESTION NO:29

A customer owns a small business. The business has 20 client computers. The business

does not have an IT department.

The customer wants to deploy Microsoft Office 2010 to all of its client computers, but wants

to minimize the amount of administrative effort required to manage and maintain the Office

2010 products.

You need to recommend an Office 2010 solution for the customer.

What should you recommend?

A. Office Home and Business 2010

B. Office Professional Academic 2010

C. Office Professional Plus 2010

D. Office Standard 2010

E. Office Professional 2010

F. Office Starter 2010

G. Office Home and Student 2010

H. Office 365

Answer: H

Explanation:

Note: Office 365 primarily denotes a set of subscription based software services that

require monthly or periodic payment of fees to Microsoft Corporation.[2] By contrast, Office

20XX generally refers to a suite of desktop applications that alone by themselves are not

subscription based and do not carry monthly fees.

Although Office 365 also often refers to cloud-based services rather than desktop

applications, certain Office 365 subscription plans include a subscription to Office 20XX

desktop applications in addition to cloud-based services.[3] The subscription to Office 20XX

desktop applications, by virtue of the subscription, makes the subscription part of an Office

365 offering.


QUESTION NO:45 DRAG DROP

A customer plans to purchase several new client computers. The client computers will be

configured as shown in the following table.

The customer plans to deploy a Window 7 operating system to each client computer by

using customized images.

You need to recommend the appropriate edition of Windows 7 for each computer build.

The solution must minimize costs.

What should you recommend?

To answer, drag the appropriate operating system to the correct build in the answer area.

Answer:


QUESTION NO:46

A customer has an Active Directory domain. The domain contains two servers that run

Windows Server 2008 R2 Standard and 20 client computers that run Windows 7

Professional. The customer is currently in compliance with Microsoft licensing

requirements.

The customer purchases 20 new client computers that run Windows 7 Professional. The

client computers will be used by new staff members to access RemoteApp programs on

one of the servers.

You need to recommend which Client Access Licenses (CALs) the customer must

purchase for the planned deployment. The solution must minimize costs.

What should you recommend? (Choose all that apply.)

A. Twenty Enterprise CALs

B. Twenty Remote Desktop Services Client Access Licenses (RDS CALs)

C. Twenty Windows Server CALs

D. Twenty Windows Virtual Desktop Access (Windows VDA) CALs

Answer: B,C

Explanation:


QUESTION NO:3

A customer purchases a new client computer that has an OEM license of Windows 7

Ultimate.

Which version or versions of Windows is the customer permitted to install on the computer

without requiring the purchase of additional licenses? (Choose all that apply.)

A. Windows XP Tablet PC Edition

B. Windows XP Media Center Edition

C. Windows XP Professional

D. Windows 2000 Professional

E. Windows Vista Ultimate

Answer: C,D,E

Explanation:


QUESTION NO:37

Which Microsoft Office suite can be used to deploy Office 2010 applications as RemoteApp

programs? (Choose all that apply.)

A. Office Standard 2010

B. Office Professional Plus 2010

C. Office Professional 2010

D. Office Home and Student 2010

E. Office Home and Business 2010

Answer: A,C

Explanation:


QUESTION NO:15

A customer plans to purchase three new computers. The customer\’s children will use the

computers at home.

The customer requires that each computer have a licensed copy of Microsoft Word 2010,

Microsoft Excel 2010, and Microsoft PowerPoint 2010.

You need to recommend which licenses the customer must purchase. The solution must

minimize licensing costs.

What should you recommend?

A. Three OEM copies of Microsoft Office Home and Student 2010

B. One OEM copy of Microsoft Office Home and Student 2010

C. One retail copy of Microsoft Office Home and Business 2010

D. One retail copy of Microsoft Office Home and Student 2010

Answer: C

Explanation:


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