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Question 1:

A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance?

A. msconfig

B. Task Manager

C. Event Viewer

D. netmon

Correct Answer: B

Question 2:

Which of the following security threats happens when another person enters a secured area with an authorized person?

A. Tailgating

B. Shoulder surfing

C. Spoofing

D. Phishing

Correct Answer: A

Question 3:

On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring?

A. Content Advisor

B. Proxy Settings

C. Network Drive Mapping

D. Local Security Policy

Correct Answer: B

Question 4:

A technician has successfully completed a gpupdate from a CMD box of a user\’s PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select TWO).

A. View the CMD process in Task Manager

B. Type EXIT at the command prompt and press Enter

C. Minimize the CMD box to the taskbar

D. Click the “x” in the top right of the CMD window

E. Select Switch User on the PC

Correct Answer: BD

Question 5:

A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?

A. Running a full DEFRAG on the system

B. Clearing the AppData temp folder entirely

C. Clearing the Windows Update download cache entirely

D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website

Correct Answer: C

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Question 6:

A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).

A. SATA controller


C. Memory

D. Hard drive

E. Sound card

Correct Answer: BC

Question 7:

Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?

A. Replace the battery

B. Change power settings to balanced

C. Replace the power adapter

D. Enable APM in the BIOS

Correct Answer: A

Question 8:

A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST?



C. WiFi


Correct Answer: A

Question 9:

Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company\’s network jacks unless such jacks are designated for guest use?

A. Disable DHCP and assign a static IP address to each network device physically connected to the network.

B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices.

C. Disable all switch ports when they are not utilized and enable them on an as needed basis.

D. Place guest network jacks in public areas and all other jacks in secure areas as needed.

Correct Answer: C

Question 10:

A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?

A. Identify the problem

B. Document findings, actions and outcome

C. Verify full system functionality

D. Establish a theory of probable cause

E. Test the theory to determine cause

Correct Answer: E

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