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Question 1:

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?

A. 300

B. 150

C. 400

D. 50

Correct Answer: A

Question 2:

A preview outbound dialer uses which source and destination resources?

A. the personal line of the agent to the customer

B. the ACD line of the agent to the customer

C. a CTI port the agent this is redirected to the customer

D. a CTI port the customer

Correct Answer: B

Question 3:

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

A. wherever the Cisco Unified CCX server is deployed

B. the Internet

C. a corporate network

D. a demilitarized zone

Correct Answer: D

Question 4:

Which tool enables partners to perform the following actions?

a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration

b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

A. Cisco Solution Expert Tool

B. Cisco Unified CCX Sizing Tool

C. Cisco Unified Communications Sizing Tool

D. Cisco Unified t Expert Advisor Tool

Correct Answer: C

Question 5:

Which statement is true about the ability to look up customers in Cisco Context Service?

A. Exactly one customer object is returned, based on the search parameters that are provided

B. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

C. An array of customer objects is returned, based on the search parameters that are provided.

D. Cisco Context Service does not provide the ability to look up customers.

Correct Answer: C

500-052 PDF Dumps500-052 Practice Test500-052 Exam Questions

Question 6:

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?

A. SMTP server

B. ASR or TTS servers

C. wallboard server

D. enterprise database

Correct Answer: B

Question 7:

What are the peripheral variables in the Set Enterprise Call Info step related to?

A. call variables

B. custom variables

C. script parameters that are passed from the application configuration

D. ECC variables

Correct Answer: A

Question 8:

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media

B. Database

C. Unified CM Telephony

D. Configuration datastore

Correct Answer: B

Question 9:

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

A. Write Document

B. Place Call

C. Send HTTP Response

D. Cache Document

E. Create URL Document

Correct Answer: CD

Question 10:

Which information is readable to Cisco Collaboration Software in the cloud?

A. PII

B. plain text name value pair

C. PII and plain text name value pair

D. No information is readable to Cisco collaboration Software.

Correct Answer: D

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