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Question 1:
What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?
A. 200
B. 400
C. 300
D. 150
Correct Answer: C
Question 2:
A preview outbound dialer uses which source and destination resources?
A. the personal line of the agent to the customer
B. the ACD line of the agent to the customer
C. a CTI port the agent this is redirected to the customer
D. a CTI port the customer
Correct Answer: B
Question 3:
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
A. A supervisor can use Finesse IPPA to act as an agent and accept calls.
B. An agent can sign in to Finesse IPPA and initiate call recording.
C. A supervisor can sign in to Finesse IPPA and initiate call recording.
D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Correct Answer: CDE
Question 4:
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
A. SMTP server
B. ASR or TTS servers
C. wallboard server
D. enterprise database
Correct Answer: B
Question 5:
What are the peripheral variables in the Set Enterprise Call Info step related to?
A. call variables
B. custom variables
C. script parameters that are passed from the application configuration
D. ECC variables
Correct Answer: A
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Question 6:
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
A. Media
B. Database
C. Unified CM Telephony
D. Configuration datastore
Correct Answer: B
Question 7:
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
A. Write Document
B. Place Call
C. Send HTTP Response
D. Cache Document
E. Create URL Document
Correct Answer: CD
Question 8:
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Correct Answer: BD
Question 9:
Which information is readable to Cisco Collaboration Software in the cloud?
A. PII
B. plain text name value pair
C. PII and plain text name value pair
D. No information is readable to Cisco collaboration Software.
Correct Answer: D
Question 10:
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
A. 2 ms
B. 50ms
C. 10 ms
D. 80 ms
Correct Answer: D
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