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Question 1:
An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager.
How should the engineer instruct the user to launch the IP phone applications?
A. Select the “?” button on the IP phone.
B. Select the globe button on the IP phone.
C. Select Settings > User Preferences.
D. Select Settings > Device Configuration.
Correct Answer: B
Question 2:
Which IM and Presence chat feature allows for an always-available chat room that remains active, even if all of the participants leave the chat?
A. Personal
B. Group
C. Persistent
D. Ad-hoc
Correct Answer: C
Question 3:
Where do you add user voicemails in Unity?
A. In users
B. In Administration
C. In Serviceability
D. In Voicemail
Correct Answer: A
Question 4:
An engineer receives a report that Cisco Unified Communications Manager is not responding. The engineer needs to use RTMT to check errors. Which menu path should the engineer follow to install RTMT?
A. System Settings > Plugins > RTMT
B. Unified Communications Serviceability > Downloads > RTMT
C. Application > Plugins > RTMT
D. System > Plugins > RTMT
Correct Answer: C
Question 5:
Users report dropped calls. A network engineer is asked to troubleshoot Cisco Unified Communication Manager to view concurrent calls and dropped calls. Where are such reports generated?
A. Cisco Call Manager Administration
B. Cisco Unified Reporting
C. Cisco Unified Real-Time Monitoring Tool
D. Cisco Unified Serviceability
Correct Answer: C
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Question 6:
How many servers can be supported in a Cisco Unified Presence Server cluster environment?
A. 2
B. 4
C. 6
D. 8
E. 10
Correct Answer: C
Question 7:
Which two steps are not necessary when enabling an end user for Cisco Unified Personal Communicator?(Choose two.)
A. Assign license capabilities
B. Subscribe phone service
C. Create a CSF device
D. Configure the owner user ID
Correct Answer: BD
Question 8:
A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.)
A. Cisco TFTP
B. Cisco AXL Web Service
C. Cisco CTI Manager
D. Cisco Messaging Interface
E. Cisco Intercluster Lookup Service
F. Cisco Extended Functions
G. Cisco Unified Communications Manager
H. Cisco Directory Sync
Correct Answer: ABCG
Explanation
Question 9:
A company has invested in an on-premises VoIP solution. For design simplicity purposes, network engineers have opted to use a single VLAN for both data and voice traffic. Shortly after implementing IP phones, customers are reporting
problems.
Which two potential problems may be reported about the calls as a result of this design decision? (Choose two.)
A. jitter detected in voice calls
B. problems with email latency
C. slow internet download speeds
D. choppy voice calls
E. PCs are getting IP addresses but phones are not
Correct Answer: AD
Question 10:
For which three reasons would a voice engineer create a separate user template in Cisco Unity Connection? (Choose three.)
A. Certain users changed their extensions.
B. Certain users are in a different partition.
C. Certain users are using a different call handler.
D. Certain users are using a different phone system.
E. Certain users are being added to Cisco Unified Presence Server.
F. Certain users are being moved to a different branch office.
Correct Answer: BCD
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