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QUESTION NO:9
Which Proactive product or solution must have RT_Socket installed for skill-based pacing for campaigns?
(Select one.)
A. Avaya Proactive Outreach Manager
B. Avaya Proactive Contact
C. Avaya Outbound Contact Express
Correct Answer: A
QUESTION NO:40
Which product or solution must be configured prior to installing Avaya Proactive Outreach Manager
(POM)? (Select one.)
A. Avaya Aura. Contact Center
B. Avaya Aura. Communication Manager
C. Avaya Aura. Experience Portal
D. Avaya Aura. Call Center Elite
Correct Answer: C
QUESTION NO:44
Which are two Automated Experience Management products or solutions that can run on customer
provided servers? (Select two.)
A. Avaya Aura. Experience Portal
B. Avaya Media Processing Server Platform 500
C. Avaya Callback Assist
Correct Answer: AC
QUESTION NO:36
Which are customer value statements for ANAV? (Select three.)
A. Improves end-user experience by offering a refreshed look and feel for exist Management System
(CMS) customers.
B. Enables the business to analyze recorded voice content to identify key words and phrases in audio
recordings.
C. Benefits customers that require Roles-based Access (RBAC) and the ability to partition data based on
multiple tenants, or multiple business units sharing the same contact center
D. Stack, typically required by Service Providers, hosted environments, and Ian customers with multiple
sites/business units on shared contact center.
Correct Answer: ABD
QUESTION NO:29
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an
implementation project Avaya delivered successfully three (3) months back. The Partner through whom
Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client
contact promises to get the payment released within 45 days provided the Partner or Avaya pay up $150 to
expedite release. The Avaya channel account manager encourages Partner to do “whatever it takes\’ to get
the money.
What should the Partner do?
A. The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing
B. The Partner should ask Avaya to pay the money to get the payments released.
C. The Partner should report the matter to their own management.
D. The Partner should negotiate the proposed “sum” with the client contact and try and agree on a sum of
not more than $60 which could be deemed reasonable.
Correct Answer: A
QUESTION NO:2
Which three statements best describe the business challenges that Avaya Aura. Contact Center can
solve? (Select three.)
A. Provide a consistent, high quality customer experience
B. Voice channel is overloaded
C. Use agents for tasks customers could do themselves
D. High agent turnover due to low job satisfaction
Correct Answer: BCD
QUESTION NO:38
Which of the following applications/solutions in the Experience layer are supported by Avaya Control
Manager? (Select three.)
A. Avaya Proactive Contact
B. Avaya one-X. Agent
C. Avaya Call Management System
D. Avaya Aura. Call Center Elite Multichannel
E. Avaya Interaction Center
Correct Answer: ADE
QUESTION NO:5
Which are three business challenges that Avaya Proactive Contact can solve? (Select three.)
A. Keep operational cost down
B. Keep existing customers
C. Cost effective ways to grow business, increase revenue
D. Voice channel is overloaded
Correct Answer: ABC
QUESTION NO:12
Which third-party components must be provided by the customer for Avaya One Touch Video? (Select
four.)
A. End customer initiating the call workstation
B. Server-class host system with Siebel
C. Web firewall to separate Internet from Enterprise demilitarized zone
D. Web Server for hosting content
E. Server-class host system with Red Hat Enterprise Linux
Correct Answer: ACDE
QUESTION NO:49
Which product or solution is a required prerequisite for Avaya Aura. Call Center Elite? (Select one.)
A. Avaya Aura. Contact Center
B. Avaya Aura. Call Center Elite Multichannel
C. Avaya Aura. Communication Manager
D. Avaya Interaction Center
Correct Answer: A
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