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QUESTION NO:6

A system supervisor calls support to report that when Job Agent view in Monitor is used, agents

that are on break cannot be seen.

What is the reason for this happening?

A. An agent who is on break is not really on a job. The supervisor should see that the agent is still

on the system by looking at a Dialer Agent view Instead.

B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than

using the “Go On Break” option in the PC Agent menu.

C. Display of agents who have used the “Go On Break” function of PC Agent application is not

supported in Monitor.

D. Monitor may not be configured to display agents who are on break.

E. An agent who has used the “Go On Break” function Is shown as “Off Job” in Monitor.

Answer: D


QUESTION NO:16

Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A. The Configurator is a configuration utility installed with the Health Manager application.

B. The Configurator needs to be started manually, the first time you run Health Manager.

C. You configure the Supervisor applications using the Configurator.

D. If the Configurator is not running, access and runitfrom the Role Editor.

Answer: A,C


QUESTION NO:7

A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough

records are selected. The operator wants to change selection criteria to select more records and

re-run the call selection without stopping the job.

How can this be achieved?

A. Change the parameters and re-run the selection from Monitor.

B. Change the parameters and re-run the selection from Editor.

C. Change the parameters and re-run the selection from Command User Interface (CUI).

D. Change the parameters and re-run the selection from Analyst.

Answer: A


QUESTION NO:22

A company\’s host needs the ability to send multiple downloads to the Proactive Contact system

throughout the day rather than one automatic download in the morning. This must occur without

interruption in calling activity.

Which feature accomplishes this?

A. Infinite Job

B. Post update

C. Virtual Agent

D. Batch Campaign Update

Answer: A


QUESTION NO:9

What should the crontab of a secondary dialer have?

A. pds_maintenance

B. pds_maintenance and db_rnaintenance

C. pds_maintenance and mts_maintenance

D. pds_maintenance, mts_maintenance and db_mainlenance

Answer: B


QUESTION NO:3

A system supervisor uses Editor to create a new completion code for use in a Job that will run

later in the day. The job seems to start up without any problem, but when the supervisor looks at

Monitor\’s Job Completion Code view, no agents are releasing calls using the new code.

Which two Issues would contribute to this problem? (Choose two.)

A. The agents did not get the email describing the new completion code and the conditions for

Itsuse.

B. The completion code changes are in the pending state and won\’t be available to agents until

after the next dialing application restart.

C. The Proactive Contact Agent application has not been updated to use the new completion

code.

D. Monitor is not working properly. There should be at least a few calls with the new completion

code.

E. The system supervisor forgot to add the new completion code to the agent keys file associated

with the job.

Answer: B,E


QUESTION NO:25

Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job.

What is the parameter needed and where can it be configured?

A. MAX_EXPANSION_UNIT in master.cfg

B. MAXJOBS in master.cfg

C. Max Additional Units in Editor

D. Max Records In Editor

Answer: A


QUESTION NO:17

Which three tasks must be completed for the installation of the server operating system software?

(Choose three.)

A. Verify the server specifications and software media.

B. Set the hardware type.

C. Set the date and time.

D. Configure the network information.

E. Install Avaya Proactive Contact software

Answer: A,B,C


QUESTION NO:18

Which three files must be configured as part of the switch configuration on the CPU? (Choose

three.)

A. dgswitch.cfg

B. dgcreate.cfg

C. master.cfg

D. opmon.cfg

E. locale.cfg

Answer: A,C,D


QUESTION NO:20

When testing a Reject Report through the System Telnet menu, it is discovered that the wrong

field is included in the report.

Where would the list of fields be revised that can be used within the report to include the missing

field?

A. the label section

B. the fields section

C. the dimension section

D. the expression section

Answer: D


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