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QUESTION NO:2
Which hardware component is required for a hard dialer Proactive Contact 5.X?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version “e” or later
Answer: B
QUESTION NO:22
A company\’s host needs the ability to send multiple downloads to the Proactive Contact system
throughout the day rather than one automatic download in the morning. This must occur without
interruption in calling activity.
Which feature accomplishes this?
A. Infinite Job
B. Post update
C. Virtual Agent
D. Batch Campaign Update
Answer: A
QUESTION NO:19
When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)
A. Primary Proactive Contact Details
B. Secondary Proactive Contact Details
C. Email Server Details
D. WebLM Server Details
E. Database Server Details
Answer: A,C,E
QUESTION NO:17
Which three tasks must be completed for the installation of the server operating system software?
(Choose three.)
A. Verify the server specifications and software media.
B. Set the hardware type.
C. Set the date and time.
D. Configure the network information.
E. Install Avaya Proactive Contact software
Answer: A,B,C
QUESTION NO:10
On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and
Error summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B
QUESTION NO:5
A system operator reports that agents are randomly being disconnected from Proactive Contact
Agent. You have reviewed the available data and it is inconclusive. Since the problem is
intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the
hopes of recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C
QUESTION NO:9
What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B
QUESTION NO:4
Which three should you verify if a network connection error is suspected between the Avaya
Proactive Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts
onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM
(under the Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya
Proactive Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN
activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E
QUESTION NO:7
A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and
re-run the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A
QUESTION NO:11
A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer.
Which login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C
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