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QUESTION NO:51

Which THREE of the following are clues that may indicate a \’no power\’ condition? SELECT

THREE

A. You do not hear a startup chime.

B. You cannot connect to the Internet.

C. You do not hear any fan or drive noise.

D. The cursor is frozen and the system is unresponsive.

E. The power button or power indicator does not light up at all.

Answer: A,C,E

QUESTION NO:47

Which of the following is ALMOST CERTAINLY a software-related problem?

A. No video on display

B. Single beep at startup

C. No Internet connectivity

D. iPhoto quits when launched

Answer: D

QUESTION NO:39

MacBook Air comes with a _____ MagSafe power adapter.

A. 45 Watt

B. 60 Watt

C. 65 Watt

D. 80 Watt

E. 85 Watt

Answer: A

Explanation:

There are different types of power adapters for MacBook Pro, MacBook Air, MacBook,

PowerBook G4 and iBook G4 portable Mac computers:

45 watts of power (45W) Barrel-type connector – PowerBook G4 and iBook G4

65 watts (65W) Barrel-type connector – PowerBook G4 and iBook G4

45 watts (45W) MagSafe adapter – MacBook Air

60 watts (60W) MagSafe adapter – MacBook and MacBook Pro

85 watts (85W) MagSafe adapter – MacBook Pro

QUESTION NO:52

What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A. Remove the processor tray.

B. Remove the hard drive carriers.

C. Remove the front inlet fan assembly.

D. Remove the Optical Drive and Carrier.

Answer: A

Explanation:

Open computer, lay it down with access side facing up, and remove:

. Processor tray

QUESTION NO:28

If you are unable to find the password for an AirPort Extreme or Express Base Station, you

should perform a _______.

A. Soft reset

B. Hard reset

Answer: A

Explanation:

You forgot your base station password and need to reconfigure one or more AirPort options

(including resettingthe base station password). You can do this with soft reset.

QUESTION NO:14

Where is the best place for a customer to look for information about locating her Mac\’s

serial number?

A. Downloads

B. Discussions

C. Service News

D. User\’s manual

Answer: D

QUESTION NO:4

Which section of any Apple Technician Guide is the BEST place to look for instructions for

replacing an internal component?

A. Views

B. Basics

C. Take Apart

D. Troubleshooting

Answer: C

QUESTION NO:22

Which THREE troubleshooting steps should be attempted if the SD card slot does not

appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A. Reset PRAM.

B. Reset the SMC.

C. Force the card into the slot.

D. Back up user data, then erase and reinstall Mac OS X.

E. Remove and reinsert the card with a third party SD card adapter.

F. Start up from the Mac OS X Installer DVD or external disk and check System Profiler.

Answer: A,B,F

Explanation:

If the card does not appear in System Profiler, try reformatting the card using Disk Utility, or

try another SDcard without using an XD or mini SD adapter.

If the card reader does not appear in System Profiler on the USB bus, try resetting PRAM

or SMC, or trystarting up from another volume such as the Mac OS X Installer DVD to

check System Profiler from a knowngoodoperating system.

QUESTION NO:16

You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will

this work?

A. Yes

B. No

Answer: B

QUESTION NO:18

A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning

correctly and you suspect the machine has been damaged by the customer. As you inspect

for accidental damage, you should open the lid and confirm that the hinges are working

smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass.

You should also ____________________ and __________________. SELECT TWO

A. Open the hard disk drive to check for scratches or dust inside

B. Look for cracks, dents or scratches on the exterior of the system

C. Connect the system to external speakers to check for sound output

D. Check for any unusual odors coming from the system, which might indicate spill damage

E. Ask the customer to describe in detail how he abused his computer to the point that it no

longer functions

Answer: B,D

Explanation:

External Damage

The key to recognizing external damage is to take the time to carefully inspect the

computer. Here is a brief listof some steps you should take:

With the lid closed, look carefully at the edge where the LCD and keyboard meet. Are the

edges meetingevenly? Are there any cracks, dents or scratches on the exterior of the

computer? Be sure to look at allsurfaces of the computer for cracks, dents, scratches or

stains.

Look over the I/O ports to see if there are any indications of damage to the ports such as

damaged pins orcontacts, and cracked or chipped connectors.

Open the lid and confirm that the hinges are working smoothly.

Check for any sign of forced entry in the battery bay or around the keyboard.

Carefully inspect the LCD for scratches on the display coatings or cracks in the glass. You

can also shine abright light on the display to help identify damage.

If you can boot the computer, do so and see if the display is showing white spots due to

compression on theback of the screen.

Look for a gap at the junction of the LCD bezel and the LCD panel. A gap is a sign of

torque damage (thecomputer was twisted or opened too far).

Is there any unusual odor coming from the computer? This may indicate spill damage.

Check the keyboard for any residue between the keys. This is a clear indicator of spill

damage.

Take digital photos of any external damage found.

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