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QUESTION NO:22

Which THREE of the following items are appropriate to use for ESD prevention?

A. Metal work surface

B. Power supply discharge tool

C. Grounded work mat

D. Wrist strap and cord

E. Wireless wrist strap

F. Static-shielding bags

Correct Answer: CDF

Explanation

Explanation/Reference:

Reference: http://www.esdjournal.com/techpapr/ryne/esdbags.htm


QUESTION NO:15

Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if the

computer is using OS X v10.8.2 or newer?

A. iMac (Late 2011)

B. Mac Pro (Mid 2012)

C. Mac mini (Mid 2011)

D. Mac mini (Late 2012)

Correct Answer: D

Explanation

Explanation/Reference:

Reference: https://support.apple.com/en-us/HT201635


QUESTION NO:to ask her FIRST?

A. Have you tried connecting to a different Wi-Fi network?

B. Does your ISP support wireless access to the Internet?

C. Do you have a Thunderbolt to Ethernet adapter?

D. Have you updated your RAM?

Correct Answer: A

Explanation

Explanation/Reference:

Reference: https://support.apple.com/en-us/HT201621


QUESTION NO:3

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have

been triggered?

A. Red

B. Blue

C. White

D. Yellow

Correct Answer: A

Explanation

Explanation/Reference:

Explanation:

The indicators trigger only with direct contact to a liquid. The indicators will not be triggered by temperature

and humidity that is within the product\’s environmental requirements described by Apple. A triggered

indicator will turn red or pink…indicating that the module(s) to which the indicator is attached has been

exposed to liquid.


QUESTION NO:27

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with

what will you secure the broken display?

A. Glue

B. Very High Bond (VHB) adhesive

C. Packing tape

D. Thermal compound

E. Painters tape

Correct Answer: C

Explanation

Explanation/Reference:

Reference: http://mdex-nn.ru/uploads/imac12.pdf (page 11)


QUESTION NO:16

After replacing a Mac Pro (Late 2013) graphics board or CPU riser card, which of the following utilities

should be run?

A. Cooling System Diagnostic (CSD)

B. Cooling Diagnostic (CD)

C. Mac System Diagnostic (MSD)

D. System Diagnostic for Mac Pro (SDMP)

Correct Answer: A

Explanation

Explanation/Reference:


QUESTION NO:can you ask your

customer?

A. Do you have this issue on all Wi-Fi networks?

B. Could you show me how you use your Mac?

C. Did you add any memory to this Mac?

D. Have you updated your software?

Correct Answer: B

Explanation

Explanation/Reference:


QUESTION NO:13

The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following

parts?

A. Battery, keyboard, microphone, trackpad, and BMU

B. Battery, keyboard, microphone, and trackpad

C. Battery, keyboard, trackpad, and BMU

D. Battery, keyboard, and microphone

Correct Answer: B

Explanation

Explanation/Reference:

Reference: https://www.ifixit.com/Guide/MacBook Pro 13- Inch Retina Display Late 2013 Upper Case

Replacement/27438


QUESTION NO:14

Which of the following is a valid ESD safety precaution?

A. Always handle logic board by grasping the heat sinks.

B. Do not wear polyester clothing while working on ESD sensitive components

C. You should place ESD-sensitive circuits on top of metal work surfaces.

D. Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

Correct Answer: B

Explanation

Explanation/Reference:

Reference: http://www.peachpit.com/articles/article.aspx?p=760956 (see ESD safety guidelines)


QUESTION NO:20

Which of the following measurements is an example of an appropriate use of a Multimeter when

troubleshooting a Mac?

A. Measure logic board battery voltage.

B. Measure amount of ESD voltage in the area.

C. Measure digital signals on the main processor.

D. Measure amount of AC volts going to the hard drive or SSD.

Correct Answer: D

Explanation

Explanation/Reference:

Reference: http://www.wikihow.com/Use-a-Multimeter


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