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QUESTION NO:26

Which of the following commands would be used to move the working directory from C:\ to

C:\Windows?

A. CD

B. RD

C. MD

D. SFC

Correct Answer: A

QUESTION NO:28

A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs

to transfer several extremely large work related files from their home desktop computer to their work

desktop computer. Which of the following will allow the user to transfer the needed files?

A. An IEEE-1394 device

B. A NIC device

C. An IrDA device

D. A FDD device

Correct Answer: A

QUESTION NO:32

A PC administrator is trying to implement BitLocker full disk encryption but the PC reports that a security

module is not found. Which of the following should the administrator do to correct this?

A. Enable the BIOS password

B. Turn UAC off

C. Create a separate partition with EFS

D. Enable TPM in the BIOS

Correct Answer: D

QUESTION NO:24

A technician is dispatched to a malware infected system. Upon arrival, the technician notices the

malware\’s pop-up on the screen. Which of the following boot methods would the technician utilize?

A. Reboot in Safe Mode

B. Reboot in Recovery Console

C. Reboot in Last Known Good Configuration

D. Reboot in System Debug Mode

Correct Answer: A

QUESTION NO:34

A user states that their work PC has become infected with a virus. Which of the following should the

technician do FIRST?

A. Perform an antivirus program scan

B. Boot the machine into Safe Mode

C. Remove the machine from the network

D. Check for system security patches

Correct Answer: C

QUESTION NO:16

Which of the following does an out-of-memory error indicate on a printer?

A. A faulty memory module in the printer.

B. A postscript print job has been sent to the printer.

C. A large print job has been sent to the printer.

D. The printer firmware needs to be updated.

Correct Answer: C

QUESTION NO:25

A technician is dispatched to a system that will not go beyond the Windows XP splash screen. Which of

the following, after restart, would allow the technician to load Windows XP?

A. Press F6, select Last Known Good Configuration, login

B. Press F8, select Debug mode, login

C. Press F8, select Last Known Good Configuration, login

D. Press F6, select Debug mode, login

Correct Answer: C

QUESTION NO:3

Which of the following describes a computer in which the HDD LED is lit, but the mouse does not respond

and the computer is unresponsive?

A. The computer has locked up

B. Windows Update is running

C. The computer is in Safe Mode

D. The reset button is stuck

Correct Answer: A

QUESTION NO:11

Which of the following is the access level of a user that belongs to both the Administrators and Users

groups?

A. User

B. Administrator

C. Power User

D. Remote Desktop User

Correct Answer: B

QUESTION NO:4

A customer reports that a networked printer is not printing documents. The technician successfully pings

the printer\’s IP address. Which of the following could be the problem? (Select TWO).

A. The network cable is unplugged.

B. The printer is low on toner.

C. The gateway address on the printer is incorrect.

D. The printer is out of paper.

E. The spooler is not functioning.

Correct Answer: DE

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